Frequently asked questions

StoreSpot adds a branded store locator to your Shopify storefront. Organize your own stores, stockists, dealers or other locations into groups, and help shoppers choose using the details that matter.

Install the app, follow Home’s setup guide, create a group and add locations. In the theme editor, add the Store Locator app block to the page template you want to use. Save the theme and make sure the intended Shopify page uses that template. See the setup guide.

The normal setup uses Shopify’s app block and theme editor. Direct edits to your theme code are not required. Your theme must support app blocks in the relevant section/template.

We do not claim universal theme compatibility. StoreSpot respects the width of its host section. If a theme does not expose an appropriate app-block section, contact support with the theme name/version and the page you are configuring.

Groups separate parts of your network, such as your own stores and independent stockists. Services describe what a location offers and can be used as filters. One locator supports up to three saved groups and up to twelve services. Free and Basic allow one active group; Plus, Pro and Max allow up to three. Service limits also depend on the plan.

Free supports 1 location, Basic 3, Plus 50, Pro 500 and Max 2,000. No shop can save more than 2,000 locations in total, including inactive ones. Downgrading keeps saved records but restricts publication. Check the plan approval screen for current prices and terms.

Plus and above can import Excel XLSX and UTF-8 CSV files. Location-data export is available on every plan. Start with the template, match columns and review the preview. Existing groups are required. Imports are processed in batches, so an error in a later batch can leave earlier successful rows saved. Download an export before a large update.

There is no live Google Sheets synchronization. Download your spreadsheet as a supported Excel or CSV file, then import that file.

The editor can look up an address in the selected country, subject to lookup availability and usage limits. A confident result can place a new location; ambiguous results need your selection. Always check the position before saving. You can also click or drag on the map, or enter latitude and longitude. An address without valid coordinates can appear in the list without a marker. Spreadsheet import does not automatically geocode addresses.

Text search matches saved store names, business names, addresses and group text. Shoppers can also use available service and opening-hours filters. StoreSpot does not provide product/inventory search or a general address-autocomplete service.

Yes, when they choose Use my location and allow browser access. StoreSpot calculates straight-line distances in the browser and sorts nearby results within each group. It does not calculate driving distance or travel time.

Ordinary location browsing and text search remain available. The shopper can change browser/device permissions if they later want nearby sorting. Clearing the position restores the original order.

Appearance includes layouts, map styles, colors, typography and desktop/mobile previews. Plus and above support custom image markers at group level. The current app does not provide an independent image-marker setting for every individual location.

Yes. Add weekly opening hours, contact details, social/website links and photos. Gallery limits range from one to six images per location by plan; location logos are available from Basic. Special hours on every plan let you set holiday closures or different hours for specific dates. Pro and Max also include bulk special-hours editing and spreadsheet workflows. The weekly schedule uses one opening period per day.

No merchant Google Maps or Mapbox API key is needed for the locator. StoreSpot operates its worldwide map delivery. Directions opens Google Maps separately.

The storefront supports responsive layouts and mobile preview. Check the published page on your actual theme and target phones because the theme’s section width and surrounding content affect the result.

The admin interface and built-in storefront labels support 26 languages. Change the app language in Settings → General or on Home. Storefront labels follow the storefront locale. Your own location names and descriptions are not automatically translated. Custom storefront label translations are available on every plan.

Special hours can be scheduled 1 calendar month ahead on Free, 3 calendar months on Basic, 1 calendar year on Plus and 2 calendar years on Pro or Max. Free allows 2 upcoming entries per location; each entry is one date with one opening period or a closure, and a date range counts once per date. A past entry frees its place automatically. Paid plans allow every date within their scheduling window. Free keeps no past-date history; paid plans keep 2 calendar months. Upcoming changes can be shown up to 30 days ahead on Free or Basic and 90 days on Plus, Pro or Max. Previously saved future exceptions remain available after a downgrade; new entries follow the current plan.

Searches, location-detail views, directions clicks and contact-link clicks are interaction counts. Contact interactions are broken down into phone, email and website clicks. They are not unique visitors, completed conversations, confirmed store visits or sales. Basic adds trend charts and custom date ranges; Plus adds bar charts, contact metrics, live counts and comparisons; Pro and Max add location breakdowns and report exports. An unavailable comparison is not treated as zero.

Events are sent only when Shopify’s Customer Privacy API permits analytics. Theme-editor and app previews do not count. Test on the actual storefront with the appropriate consent, then check the metric/date range. A service failure should be investigated rather than interpreted as zero activity.

The app does not request Shopify customer or order records. Optional browser location is not sent to StoreSpot’s app server, and analytics omits raw search text, visitor coordinates and persistent visitor IDs. Merchant/staff information, entered contacts and technical network requests can still involve personal data. See the Privacy Policy.

Validated Shopify uninstall/shop-redaction notifications trigger removal of shop-scoped app database records. The app does not delete underlying Shopify Files assets. Export first if you need your own copy, and review Shopify’s billing page for charges already incurred. See uninstall and deletion.

Use the contact channel on the Support page. Include the affected page, a short description and the steps that led to the issue. Never send passwords or access tokens.