StoreSpot / Support

Let’s get your locator working.

Help with setup, location data, appearance and the shopper experience.

Try a quick guide

Add StoreSpot to your storefront / Troubleshoot a problem / Common questions

What to include

• Your shop’s myshopify.com domain and the affected storefront page.
• What you expected, what happened and the steps that reproduce it.
• The approximate time and timezone, browser/device and theme name/version.
• A cropped screenshot with unrelated personal information removed.

Never send passwords, API keys, access tokens or complete customer exports. If access is needed, we will explain why and use Shopify’s supported access process with only the permissions needed for the task.

Privacy requests

Email privacy@buttonnest.com. Identify the relevant shop and your relationship to it. We may ask for proportionate verification before disclosing or deleting information. See your privacy choices.

Report a security issue

Email storespot@buttonnest.com with “StoreSpot security report” in the subject. Describe the affected feature and safe steps to reproduce the issue. Do not include other people’s data or exploit a problem beyond what is needed to demonstrate it. No bounty or guaranteed response time is offered.

Billing and refunds

Send the plan name, billing date and relevant Shopify invoice reference, hiding unrelated payment information. We review billing errors and refund requests individually. We do not need your card details. See cancellation and refunds.